Our Head of Communications Insights and Experience, Matt Swain, discusses how business leaders can utilize data from our latest 2024 CX & Communications Consumer Insights report to deliver a better customer experience on the Digital CxO Podcast. “Consumers, they’re asking the companies they work with to make it easy to talk to a real person, to communicate clearly, to make it easy to navigate their digital experiences, to send timely communications, honor their communications preferences.” – Swain on what consumers are expecting when conducting business when companies. Watch the full interview to learn more about where companies are falling short in their CX here: http://spklr.io/6043oRlU #CX #consumer #business #communication
Broadridge Customer Communications
IT Services and IT Consulting
Lake Success, New York 4,281 followers
End-to-end communications solution for creating, delivering and managing omni-channel communications and engagement.
About us
Broadridge’s customer communication solutions transform how brands communicate with customers. By delivering data-driven content to the channels customers prefer, this drives better results. Discover developing communications trends, new technology and solutions to help reach and engage customers.
- Website
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https://www.broadridge.com/resource/amplify-your-communications-with-the-power-of-one
External link for Broadridge Customer Communications
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Lake Success, New York
- Founded
- 2007
- Specialties
- Communications Analytics and Reporting, Communications Modernization, Communications Platform, Composition Tools, Customer Communications, Customer Engagement, Customer Experience, Data Insights, Digital Communications, Digital Transformation, Identity & Preference Management, Information and Journey Management, Integrated Communications, Omni-Channel Communications, Omni-Channel Delivery, Omni-Channel Experiences, Personalization, Postal Optimization, Print Fulfillment, and Print-to-Digital Experiences
Updates
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Congratulations to our 20 women technologists featured throughout the month of March! Thank you for all you do to make our team at Broadridge stronger.
Women’s History Month is coming to a close, and we’d like to extend a big thank you to our 2024 Women in Technology who have shared their stories with us. We are committed to fostering a workplace environment where all our associates feel included and supported, and where they can bring their most authentic selves to work every day. As they continue to lead and inspire us throughout the year, we will continue to support and value their unique perspectives. See our full list of 2024 honorees. https://lnkd.in/eFbpzniD #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation
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70% of consumers think the companies they do business with need to improve the customer experience – a sentiment that has doubled since 2019. See if your customer journey measures up to their preferences and find out how you can stand out from your competition by downloading the 2024 CX & Communications Consumer Insights report. http://spklr.io/6048oGuM #CustomerExperience #CustomerEngagement
2024 CX & Communications Consumer Insights
broadridge.com
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We have the privilege of working with many amazing women at Broadridge, including, Sandy Rohrer, MBA, CCSFP, who is one of 20 women being recognized in Broadridge’s Women in Technology campaign throughout the month of March in celebration of Women’s History month.
Sandy Rohrer, MBA, CCSFP sees technology as allowing healthcare organizations to “create a better member and patient experience.” She understands the important role that a diversity of backgrounds and viewpoints plays in spurring innovation. Sandy is quick to credit that as part of her team’s success and their ability to develop best-in-class outcomes for our healthcare clients. A piece of advice that Sandy offers to those looking to advance in technology — as well as to her younger self — is to, “Put your whole heart into everything you do, and do it with positive energy, curiosity, and passion.” Read Sandy's story and meet our Women In Technology honorees. http://spklr.io/6047o1Xz #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation
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Adetoun Oyewole is one of many inspirational women technologists at Broadridge. She is being recognized in Broadridge's Women in Technology campaign - and we are proud to celebrate her.
When asked where she finds inspiration, Adetoun Oyewole says, “From everyone and everything. I’m always looking through a curious and ever-learning perspective.” So, it’s no surprise that her advice to women looking for a role in technology is to be curious and ask lots of questions. That helps ensure “no assumptions are made, and decisions are based on accurate details. Technology, is simply looking at things through the lens of curiosity. Afterall, if there was no curiosity surrounding making things faster, better, or more efficient where would we be?” In terms of her work at Broadridge, Adetoun says she looks forward to implementing transformational advances in technology. Read Adetoun's story and meet our Women In Technology honorees. http://spklr.io/6043o8e1 #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation
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In celebration of Women’s History Month, Broadridge is recognizing 20 women technologists across our organization. We have the honor to work with many inspirational women, including Sumita Ohri.
Sumita Ohri celebrates that Broadridge is in a unique position to provide Data and Analytics solutions to the financial services industry. For example, we are leveraging proprietary data sets, Machine Learning, and a view of macroeconomic factors to build models to predict growth in specific products. “It’s an exciting time to be in technology, especially at Broadridge,” she says. Sumita finds satisfaction in creating innovative technology solutions. She shares, “It’s rewarding to see the results of hard work when clients benefit from our products.” For inspiration, Sumita looks to women who held leadership roles in the past as they have usually “traversed a more difficult path.” Sumita says, “If they could do it, so can I.” Read Sumita's story and meet our Women In Technology honorees. https://lnkd.in/eFU6CURU #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation
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Happy International Women’s Day!
Happy International Women’s Day! In an inclusive work environment, a diverse array of backgrounds, skills, and perspectives are brought to the table. Feeling valued, supported, and heard allows teams to comfortably express their ideas, even unconventional ones. In this environment, creativity and innovation can flourish. Explore the link between inclusion and innovation from the women we are recognizing this month for their incredible leadership and achievements. https://lnkd.in/eqt9bXDc #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation
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“Data privacy is crucial to establishing trust with customers,” Ross Solomon shared with CX Dive while discussing our recently released CX & Communications Consumer Insights report. With four out of every five customers seeking additional transparency for how companies are using their personal data, Ross, our Head of Product Management and Customer Communications, sheds light on how our research uncovered consumer sentiment around data privacy. Learn how companies that prioritize customer data privacy are more likely to keep their business: https://lnkd.in/efGbCkZ2 #CX #DataPrivacy #Security
Data privacy joins the growing list of customer demands
customerexperiencedive.com
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We are thrilled to recognize Laurie Dietrich as part of Broadridge 's Women in Technology campaign in celebration of Women's History month.
“Yes, you really can do this!” is Laurie Dietrich’s advice to women interested in a career in technology but who may be hesitant to take that first step. She believes that you can learn from every person, role, and project you encounter. In that spirit, Laurie says she is “inspired by people who have been willing to offer feedback, whether positive or constructive, because they helped me grow.” Read Laurie's story and meet our Women In Technology honorees. https://lnkd.in/dH_ndBVg #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation
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In celebration of Women’s History Month, Broadridge is recognizing 20 women technologists across our organization. We have the honor to work with many inspirational women, including Alexandra Chamilothoris.
Seeing the product designs she creates with cross-functional teams come to life excites Alexandra Chamilothoris; it’s one of her favorite aspects of working in technology at Broadridge. She believes that her previous roles in client services and strategy have helped her to understand “how industry trends and the competitive landscape plays a role in the design of our new products or any enhancements we make.” Alexandra looks forward to seeing the impact that AI will have on technology solutions, as well as the learning opportunities it will create. Read Alexandra's story and meet our Women In Technology honorees. https://lnkd.in/dspPUwSg #WomenInTechnology #WomensHistoryMonth #InspireInclusion #WomenInTech
Celebrating exceptional women who inspire innovation